"Looking at the summer clients, over 80% of them have downloaded the app! It’s the perfect way for us to communicate with the client before and during their stay. It's very easy to update and use."
‘‘Vamoos works with a lot of other travel brands, so it’s specific to what we need which is very helpful. The countdown and weather are effective features, and really good to have. Overall, our clients like Vamoos and use it often. They find it helpful. It’s a very useful travel app.’’
"The average age of our clientele is 50 - 80... I gotta say it's like 98% have smartphones and can figure it out. The picture they have uploaded becomes a 'conversation starter' at dinner that night as other guests know who posted the photo. The Posts function creates a sense of community among the guests."
"The fact that it enhances the experience for the client makes it really worthwhile"
“They might have 5-6 changes to their itinerary; that could be 5-6 different emails. How do you know they’re going to look at the most recent one?”
"We understands the importance of being able to personalise each stage of the journey for clients: from the restaurant recommendations with the best in Asian cuisine, to the local knowledge based on client’s personal interests. And it all comes branded and unique to that client."
"You don't expect a client in their mid-70s to think Vamoos is the best thing since sliced bread, but they do! As a luxury tour operator we needed to present our bespoke trips in an engaging way with consistent branding throughout - from quote stage to after clients returned home. Vamoos was the perfect tool for this."
“Vamoos isn’t time consuming, it’s a good use of our time for the output which is a great customer experience. Ollie, our dedicated account manager, has been absolutely wonderful in supporting us and running through how to use the app.”
"Apps are gaining in popularity and importance, and the thing that struck me most straight away was that it was such a visual tool for what each client could expect from their trip. I think it’s a very powerful way of putting an itinerary together."
"Once we get a deposit we give them full access to the app, and this works really well as they can get excited about it, see everything they will be doing, and ask any questions they may have."
"About 80% of our clients feedback that they really enjoyed the app - it becomes like a travel companion for them but also increases that feeling of anticipation before the trip, which a piece of paper cannot do."
"Customers are using the app frequently when they are on their school tours, and really enjoy that they are able to share the login details with their colleagues so that everyone has easy access to the documentation and know what is going on."
"My clients have been absolutely bowled over by the app and they enjoy using it. They really love the countdown because it builds anticipation and gets their ‘toes-tapping’. Everybody also loves the flight hub with live alerts, including me, as this allows me to see when my clients are arriving and if there are going to be any delays."
