It’s the perfect way for us to communicate with the client before and during their stay
In the world of luxury travel, the client experience is paramount. Essenza Escapes, a luxury villa rental agency specialising in Italian getaways, has set a new standard in this regard. With over 320 exquisite properties under their belt, their story of enhancing client experiences is one that resonates with customer-centricity. Discover Essenza’s secret to success below.
The impact of Vamoos was immediate and significant. Impressively, over 80% of Essenza’s summer clients downloaded the app. This leap in engagement wasn’t just about numbers; it marked a shift in how clients interacted with the agency. The majority of client correspondences shifted from email to the app, indicating a preference for the interactive, user-friendly platform Vamoos provided.
Vamoos proved to be not just client-friendly but also a hit among the Essenza team. Described as “very easy to update and use”, the team quickly adapted to Vamoos. This ease of use translated into more efficient operations and an even better client service.
One of the standout features of Vamoos for Essenza was the ability to showcase itineraries in a detailed, day-by-day format, complete with PDF links and text highlighting options. The functionality to download these itineraries as PDFs added another layer of convenience, especially in the planning stages.
Essenza Escapes’ integration of Vamoos marks a new era in luxury travel. By leveraging technology, they have enhanced the client experience, making each journey not just a trip but a story worth telling. Chiara Guidi, Sales & Marketing Director at Essenza highlighted “It’s the perfect way for us to communicate with the client before and during their stay.” Their success story with Vamoos serves as an inspiring example for luxury villa companies looking to elevate their service and client satisfaction to new heights.
Essenza Escapes’ journey with Vamoos is a testament to the power of technology in transforming client experiences. It’s a story of innovation, efficiency, and a deep understanding of what luxury travellers seek. As we move forward, it’s clear that such technological integrations are not just advantageous but essential in the high-end travel market.