A lot of times, my clients don't read everything... With Vamoos they can pull out their phone or their iPad and call it up and be able to see it along the way while they're on their trip.
Why do you spend hours creating beautiful PDFs when clients simply aren’t reading them?
This is the question the team at Infinite Safari Adventures found themselves asking time and again. They’d always go the extra mile for clients, creating expertly crafted, knowledge-rich PDFs and docs, just for them to languish in the depths of an inbox, never to be read.
They needed a different way to reach their clients – they knew their content was good, but not how to give it to customers in an easily-accessible and convenient way. Here’s what they did:
Making sure clients engage with important info and essential docs
Infinite Safari Adventures specialises in creating bespoke wildlife safaris and adventures all across Africa, which means there’s often a lot of information for clients to keep track of. For Alan Feldstein, owner and founder of Infinite Safari Adventures, making sure his clients are fully prepared is a matter of personal pride.
So when he discovered clients simply weren’t pre-reading the pdf guides he had painstakingly prepared for them, and that they certainly weren’t fishing it out of their bags once on safari, he needed to take action.
For Alan, Vamoos was the solution. “It fit and checked all the boxes”. And luckily, his clients agree – he estimates 99% of his clients respond with positive feedback immediately after downloading. This makes his life simple – two weeks before a trip, he simply sends his clients an instructive email titled “Let’s Vamoos”, with an explanation of the app and instructions on how to download, and they’re off.
Cutting down on admin saves time and money
Things are simpler once clients are on safari, too. Where clients would previously have called up Alan’s team to ask questions – again, preferring not to rifle through dog-eared sheets of paper stuffed at the bottom of suitcases – they now had an easier solution. “Now they can first consult Vamoos to see if their question is answered for them there. And usually, it is”.
This has been a real win-win for Infinite Safari Adventures: the clients get questions answered as soon as they come up and Alan’s team doesn’t have to waste time reading out documents they have previously shared. It’s better customer service with fewer man-hours, AKA a travel company’s dream.