We like to maximise the use of technology without losing that personal touch and that’s why Vamoos is the perfect tool for us.
We like to maximise the use of technology without losing that personal touch and that’s why Vamoos is the perfect tool for us.
With over 50 years of experience selling premium villa holidays around the globe, CV Villas are experts in their field. They have a diverse clientele, ranging from couples to multi-generational families, and pride themselves on crafting unforgettable experiences for their guests.
Ensuring customer satisfaction is the number one priority of the CV Villas team, so when they discovered important travel documents were getting lost in their clients’ inboxes, they quickly sought a solution.
CV Villas first discovered the Vamoos Travel App in 2020, when they had already started reviewing their internal processes, from operational to marketing. “The company as a whole was going through a digital transformation, and Vamoos was the perfect solution for that,” explained Hannah Marshall, Marketing Manager at CV Villas.
Eager to upgrade the way their guests receive travel information, CV Villas were quick to embrace Vamoos’ innovative approach to document sharing. The Vamoos Travel App allows travellers to access important documents and travel details in one central location, even when they’re offline. “We have all of their villa information, all of their documentation, things to do in the area on their Points of Interest,” remarked Hannah, “and I think it’s just easier for the customer.”
Before using Vamoos, CV Villas’ customers frequently reached out to them, asking for suggestions of things to do once they reached their destination. Providing local recommendations became a routine task for their sales team, and even started to impact their productivity.
Luckily, Vamoos’ Points of Interest proved to be the solution to their problems. Drawing on a wealth of knowledge from their destination experts, CV Villas compiled their local suggestions as Points of Interest within the app. This saved hours of work for their sales team, who encouraged guests to browse the handpicked recommendations at their leisure. “It enables us to get across our local expertise and knowledge,” explained Hannah, “which again has just helped with our efficiency.”
The Points of Interest feature wasn’t just a hit with CV Villas’ sales team, but their guests too. “Our clients love it because they said everything is in one place,” Hannah observed. “They love the Points of Interest, we’ve introduced Inspirations and more experiences that they can do within the area, so it’s more than just a villa holiday.”
CV Villas are no strangers to praise, and have received glowing reviews from their customers. “…all follow up comms from CV Villas was excellent and I found the app very useful both before and during the holiday,” wrote one satisfied customer in a review, “an excellent all round experience and will use this company again.”
Read now: How Essenza Escapes elevated their luxury villa client experience
From sending travel details via email to providing key documents, handpicked recommendations and timely travel updates to their clients in a single, branded app, CV Villas have truly embraced the digital experience. The Vamoos Travel App has revolutionised the way CV Villas share information with their guests, helping them to deliver a villa experience which feels flawless from start to finish.
“We like to maximise the use of technology without losing that personal touch and that’s why Vamoos is the perfect tool for us.”
Ready to upgrade the way you deliver information to your clients? Book a meeting now to discover how the Vamoos Travel App could work for your company.
Don’t have time for a meeting? No problem! Register your email and we’ll send you a preview of your branded travel app.