COVID-19 has been, and continues to be, expensive for the hotel industry. According to McKinsey, the luxury industry has been hit the hardest, with less than 15% occupancy back in early May compared to 40% at economy hotels, and that…
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Running a luxury resort has always been a tough job. There are no corners to cut, no shortcuts to take when each and every guest is rightfully demanding perfection.
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Where do your guests get their first impression of your resort? Like it or not, the answer is online. Digitally. Before your guests have taken their first step into your resort they have looked on your website, read reviews online,…
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Bad staff don’t make for a luxury resort. If your staff are substandard, your hotel is not luxury. Staff make a hotel, they are your most important asset. Your staff don’t just reflect your luxury status, they are your luxury…
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There is no place for ordinary at a luxury resort. Ordinary is for city chains, for airport hotels, for Airbnbers. If you’re offering your guests a luxury experience, that’s what you must deliver at every step.
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In January, it looked like 2020 would be the year where travellers would prioritise the environmental impact of their trips. There was a buzz surrounding Carbon Offsetting, talks of reinventing the Staycation and a huge, positive drive towards the phase-out…
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A hotel app is key to re-opening doors to guests and keeping them safe, while at the same time improving the service you offer.
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A brand’s tone of voice is how it says what it says. And, in today’s market, how you say what you say is every bit as important as the content itself.
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Visual tools are equally important as what your company says and how they say it in making yourself stand out from the crowd and communicate with your kind of traveller.
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Visualise your typical client. Or, even better, your ideal client. The client who makes your sales team grin when they’ve finished a conversation, the client who just ‘gets’ your company and is delighted with the service you provide them.
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Research shows that stories are 22 times more memorable than facts; humans are conditioned to respond emotionally to stories, and absorb them. Many travel companies fall into the trap of just talking about their destination, which is understandable when you…
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So, you are a tour operator and you have made the decision to offer your clients an app to make their experience with you the best is can possibly be. Good decision! If you have not yet made this decision,…
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Over the last decade, customer experience has become an increasingly important focus for businesses, as the impact of providing a bad customer service can be a disaster for brand reputation.
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When a team is happy and motivated, the business is able to perform at its best and can take advantage of having an engaged workforce. But, as workloads pile up and end of month comes around quicker each time, it…
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Here at Vamoos HQ, we decided that it was important to provide support for our partners at each stage of their sales cycle. For years we have been enhancing end user experiences with the app during client holidays, providing features…
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We’d all love to spend as little time and money as possible working on menial tasks which provide little return, allowing us to focus more on the projects that will grow our business.
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