An app is key to re-opening your hotel doors to guests and keeping them safe, while also improving the service you offer. That’s where Vamoos comes in, and we can help in 3 key areas:
– Managing social distancing
– Reducing the need for paper and other materials
– Providing real-time information and updates
This can be best illustrated by thinking of the customer journey, which starts after they’ve booked with you and downloaded your branded app.
First of all, communicating information to your guests just got a lot better. As they already have access to your guest directory and local information, this will dramatically reduce the questions they ask in advance, and encourage them to reserve a meal or book an activity – saving you time and increasing revenue.
As their arrival date approaches, you can send them a push notification asking for check-in info, or linking to a remote check-in facility. This gives them the ability to arrive and go straight to their room, without any contact.
Once they’re settled in, they can use the in-app messaging to ask questions or order meals – which begs the question, do you even need an open reception desk?
Use the daily activities feature to let them know what’s happening in the hotel and the local area, or what’s on the menu in your restaurant each day.
As nothing is printed, you can update information at any time in seconds, so if local attractions open, put a marker on the map and send a notification to everyone in residence.
You can throw out your door hangers, as guests can simply adjust the Do Not Disturb settings on their mobile device, and you’ll receive their request instantly. This will enable you to safely manage housekeeping too.
You may start with Vamoos to manage your re-opening, but it will enable you to offer higher service that your guests will love, resulting in higher re-booking rates, increased add-on sales, and happy customers.
For a limited time, we’re offering an extended free trial to help you get started while guest revenues are down. Just click here to get started.
A great itinerary is key to impressing your prospective and current customers, and making their trip as simple as it can possibly be. It should go into a good amount of detail, and should be simple to read and easy to follow. Read on to find out exactly why they are so important …
Excite and engage guests even more with all hotel information in their native language.
Excite and engage clients even more with all travel information in their native language.