You also spend a lot of your day printing and organising these documents to post to your client. The cost of postage continues to rise, and the delay at the post office means you have your clients calling up to find out where their folders are. Once received, they may misplace it or want multiple copies for the other group members, so they either print it themselves or ask you to send over an additional pack.
When your client is on holiday, they leave the printed documents in the hotel room, and don’t have 3G to access the countless number of attachments in the email you sent them, which they spent 10 minutes trying to find on their phone. Luckily, the restaurant has a record of the booking, but all the time, money and energy you spent getting this together has gone completely to waste.
Thankfully, there is an easier way!
Using an app like Vamoos to support your clients means all you would need to do in this situation is upload all documentation to the app, and email your client a user ID and passcode. Your clients will have access to this information offline, and know exactly where to find it.
It’s clear as day to see that a digital solution for these very old school processes will make your workforce much more productive, as well as providing a far better customer experience. Not only would a digital process save you time and money, but it is far more sustainable and environmentally friendly!
2) Systems and tools
The same report referenced above found that 1 of the top 4 productivity killers in the workplace is poor systems and processes. This includes systems or tools that are outdated, not synced or not connected across multiple teams when they need to be.
Say your company has 1 system for building itineraries, 1 system for creating quotes, and 1 manual system for printing and sending documents. It’s easy to see how a lot of time can be wasted – time which should be spent on hitting sales targets.
Digital solutions understand the need for a single system to perform at each stage of the sales cycle.
First and foremost, the employee training time for one system would be dramatically less than it would be for multiple systems. Similarly, the end user will be used to the look, feel, and functionality of documents produced from a single system, meaning they spend less time figuring it all out.
A system that produces multiple outputs will also benefit from being continuously built upon. Say a member of your team has already created an itinerary for a weekend trip to Paris. If your client is thinking about a similar trip, you can utilise the information already in the system to push that sale in little to no time at all. If you do have multiple back end systems which you plan to continue using, an absolute must is to use an API to have all systems in a centralised place and speaking to each other. This eliminates the need for manual processes or repeated work.
Vamoos has one back end system, which is used for building itineraries, quotes, bespoke client websites, apps, and encouraging repeat business. We’ve got you completely covered from end to end, but we do also offer an API integration if needed. Staff are able to use the back end system simultaneously, and can use elements of other itineraries that have been built by colleagues – the perfect time saver.
Vamoos has helped over 200 companies like yours save
time and money in their back end processes in the last 3 years.
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