In January, it looked like 2020 would be the year where travellers would prioritise the environmental impact of their trips. There was a buzz surrounding Carbon Offsetting, talks of reinventing the Staycation and a huge, positive drive towards the phase-out…
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Griffin Group has three properties in Ireland and have recently set up and started using Vamoos to reopen their doors post-COVID-19. We spoke to Michael about it's allowed them to quickly and easily set up and use their contactless guest…
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A hotel app is key to re-opening doors to guests and keeping them safe, while at the same time improving the service you offer.
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It’s January 2012, and Tony Bean is stuck. He’s in Geneva airport on his way home from a skiing holiday, and his flight has been delayed by several hours.
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A brand’s tone of voice is how it says what it says. And, in today’s market, how you say what you say is every bit as important as the content itself.
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Visual tools are equally important as what your company says and how they say it in making yourself stand out from the crowd and communicate with your kind of traveller.
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Visualise your typical client. Or, even better, your ideal client. The client who makes your sales team grin when they’ve finished a conversation, the client who just ‘gets’ your company and is delighted with the service you provide them.
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Research shows that stories are 22 times more memorable than facts; humans are conditioned to respond emotionally to stories, and absorb them. Many travel companies fall into the trap of just talking about their destination, which is understandable when you…
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So, you are a tour operator and you have made the decision to offer your clients an app to make their experience with you the best is can possibly be. Good decision! If you have not yet made this decision,…
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The travel industry is renowned for lagging behind other industries when it comes to tech. We are, however, getting better. And more and more travel companies are looking to use technology to better their processes, improve client experiences, and sell…
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Over the last decade, customer experience has become an increasingly important focus for businesses, as the impact of providing a bad customer service can be a disaster for brand reputation.
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When a team is happy and motivated, the business is able to perform at its best and can take advantage of having an engaged workforce. But, as workloads pile up and end of month comes around quicker each time, it…
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Here at Vamoos HQ, we decided that it was important to provide support for our partners at each stage of their sales cycle. For years we have been enhancing end user experiences with the app during client holidays, providing features…
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We’d all love to spend as little time and money as possible working on menial tasks which provide little return, allowing us to focus more on the projects that will grow our business.
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