I would say it’s a 5 hour time saving per person per week. [Vamoos] probably saves us 30% or 40% in terms of itinerary building time.
For tailor-made travel company Away from the Ordinary, luxury travel goes beyond expert trip planning and exceptional service – it means crafting itineraries that bring each client’s passions to life. From after-hour tours of historical castles to private whisky tastings, the team specialise in delivering one-of-a-kind, highly-personalised travel experiences across Scotland, England, Ireland and Wales, built entirely around their clients’ unique interests.
Itinerary creation is where the team truly shine – but that doesn’t mean it’s always smooth sailing. Highly-curated itinerary building takes time, careful fine-tuning, and multiple iterations to match clients’ preferences. But when those itineraries are shared over email as PDFs, each update becomes a manual, time-consuming task. Everything changed when Away from the Ordinary discovered a digital alternative in Vamoos – and made the switch without hesitation.
Instant information and improved updates
Before using Vamoos, itinerary management was a painstaking process for Away from the Ordinary. The team would send travellers a PDF itinerary two to three weeks before departure, and any changes meant updating the file, emailing the client, and hoping they would see the latest version. Now, with Storyboard, Vamoos’ visual itinerary builder, it’s a different story. Updates can be made at the tap of a button, ensuring travellers always have the most up-to-date information at their fingertips. As CEO Aeneas O’Hara explained, ‘with Vamoos, those changes have been instantaneous, and the client then has the updated itinerary with them’.
The impact of Vamoos isn’t just logistical – it’s also saved the team significant time. When asked how much, Aeneas answered: ‘I would say it’s a 5 hour time saving per person per week. Probably saves us 30% or 40% in terms of itinerary building time.’ With day-by-day breakdowns, linked locations and documents, and a built-in AI image sourcing tool, it’s easy to see why Vamoos’ Storyboard has made itinerary creation far simpler for the team.
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Interactive itineraries that impress
Vamoos hasn’t just streamlined the process behind the scenes – it’s also elevated the experience for clients. Instead of static PDFs, travellers now receive dynamic, detailed itineraries that feel as inspiring as the journeys themselves. Vamoos’ Storyboard pairs essential travel information with stunning imagery, creating itineraries that keep travellers informed and look the part. It’s a simple swap that leaves a big impression, building excitement before the trip has even begun.
As Aeneas noted, ‘we use it a lot during the sales process to kind of elicit that joy of travel for the clients before they’ve set foot in Scotland. I mean obviously Scotland’s visually stunning, but Vamoos helps to showcase that, and that really gets our clients dreaming of travelling to Scotland’. Building anticipation from the very first touchpoint, and carrying that sense of travel magic right through the journey, is what separates a typical trip from something extraordinary.
Seamless service, satisfied travellers
Storyboard is just the start – Away from the Ordinary make the most of everything the app has to offer. In particular, Vamoos’ instant messaging feature has been a hit with the team. ‘When clients are actually on the ground and they want to ask questions, they can message the team via the Vamoos app,’ explained Aeneas. ‘Clients have been very complimentary about the speed of communication with our team.’ Back-and-forth calls and endless emails are a thing of the past; travellers can now reach the team directly through the app and instantly get the clarity they need.
Vamoos also allows the team to share curated recommendations through the Points of Interest feature. From suggested activities to unmissable sightseeing spots, everything appears on an interactive map, making it easier for travellers to make the most of free time at their destination. As Aeneas remarked, ‘if our clients have a day at leisure […] then they’ve got our map with all our recommendations of cafes and scenic waterfalls, things like that that they can stop at. So the clients love that aspect of the app as well.’ It’s a feature clients consistently rave about – and a simple, memorable way to add a personal touch to every trip.
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Ready to level up the way you deliver your travel itineraries? Book a meeting now to discover how the Vamoos Travel App could work for your company.