A notification or a message may be a little thing, but when it comes to offering bespoke, luxury holidays, it really is the little things that make all the difference.
Many travel companies offer custom tours, but how many have the resources to wish clients a good morning on their first day? Or send out personalised birthday or anniversary messages? How about alerting clients to changes in seconds? Or offering an open line of communication 24/7? And all from the same app where the client’s itinerary is stored.
We don’t know exactly how many, but we know those are the ones that are going to be remembered for a long time. And with Vamoos’ 24/7 instant messaging and notifications, you can be, too. It’s like offering a personal travel concierge that clients keep in their pockets.
Notifications can cover essential changes and take customer service up a notch
Savile Row Travel are experts in highly bespoke tailor-made holidays. They use the Vamoos app from the first point of contact to build excitement, as well as to give clients something tangible that makes the holiday feel real. Live updates and notifications are their favourite feature as they empower their consultants to deliver a service that clients don’t often find elsewhere.
Changes in the itinerary? They’ll share the latest updated version with their client in seconds via a notification. But they take advantage of the feature to go the extra mile for clients, too. ‘It’s nice to put in extras the client doesn’t know about’, Ben from Savile Row told us. For birthdays and special events, they’ll drop a voucher and a message to clients to show them they’re thinking of them, which really sets them apart.
Ditching the old fashion paper signage
The Vantage Point Group organise fantastic incentive travel programmes, mainly for IT companies with high expectations. To kick off in style, they share an instant view of the trip with clients as soon as they have a proposal.
Once clients are travelling, the Vamoos app provides clients with unprompted live flight alerts when they arrive at the airport, so they know where to be a when. The app can even update them with when and where their cab will be waiting. As Rupert, Director of The Vantage Point Group told us, the Vamoos Travel App gives his clients ‘real-time information about their whole trip at the tap of a button’.
If you can’t wait to conquer communications and master messaging, start today with your free trial, or click here to get your very own personalised demo and we’ll show the behind-the-scenes magic in real-time.
Welcome to a new journey in itinerary creation. In our latest video guide, we’re thrilled to share our hands-on tutorial aimed at revolutionising your approach to creating itineraries with a touch of AI brilliance. Focusing on two standout tools – the Grammarly Pro chrome extension and our very own Vamoos AI image selection tool – Imsert. This tutorial is all about enhancing your content and tailoring unforgettable travel experiences with ease and confidence.
Picture this: You’re so excited for your upcoming villa holiday that you decide to review your itinerary one more time before the big day. As you reach into your bag and pull out the crumpled piece of paper, a gust of wind rips it from your grasp and it sails out of your reach. As it fades into the distance, so does your sense of excitement,
For those who work in the travel industry, time can be worth more than all the yachts in the sea. And AI promises to transform the way we navigate the ocean of complexities in travel planning. In fact, AI can not only streamline operations but also breathe life into the experiences we create, making every journey unforgettable.
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