The World of Hospitality delivers breaking news on the topics that are shaping the modern hospitality sector. Providing guidance and contacts for owners, operators and managers to help develop their business and achieve excellence. They wanted to know how Vamoos helps keep hotel staff and guests safe when they reopen their doors. Read the full story below or on their website here.
Travel and hospitality will look different in the post-Covid world. Hotels, B&Bs and self-catering accommodation will need to adapt accordingly. When guests return seeking a much-needed break after months of lockdown, they will still be expecting top-quality service. But they will also be seeking reassurance that proper safety measures are in place, which means a fresh focus on operation and hygiene standards.
A Digital Solution
Enter Vamoos, a new mobile app for hotels that can help guests before, during and after their stay. For the last six years, Vamoos has been helping luxury holiday providers ensure every detail of a tailor-made trip is perfect. The new version is designed to deliver the same service to hoteliers and their guests.
Keeping Guests Safe
Boasting numerous features that will serve to reassure residents in these uncertain times, Vamoos also enhances the overall experience of a hotel visit. Its directory function provides guests with essential details (maps, restaurant menus, wifi codes, spa treatments, facility opening hours) before they’ve even arrived and can be altered in real time when needed. The built-in messaging service means those invaluable interactions between guests and staff will still be possible even when social distancing measures are in place. Other features of the app include:
– A virtual do-not-disturb system
– Details of local attractions and recommendations
– Remote check-in and direct booking capabilities
– A daily activity screen for updates on what is happening each day
– Voucher pages to promote in-residence options and local partners
– Local weather updates
– Photo galleries and trip countdown screen
Easy to Use
Vamoos is simple to set up using their online portal. All that guests then need to access your hotel details is the code you provide them. Vamoos replaces the room guide or guest directory, and it is permanently customisable, so when attractions or local restaurants go from closed to open, your guests will be the first to know.
Crucially, the app’s key aim is to amplify the essential thrill of travel. As explained by company founder Tony Bean: “Vamoos is designed primarily to excite guests before and during their stay so they can plan their visit and show off to their friends. Now more than ever people need something to look forward to, and the countdown to their stay does just that.”
Vamoos is free for the rest of 2020, so it is a great opportunity to sign up for a free trial. More information can be found at www.vamoos.com
Tailormade travel companies are true experts in understanding their client needs and matching them to fantastic travel experiences. We have taken a look at four key stages of client interaction: sales consultation, pre-travel comms, on-trip experience, and post-travel comms.
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