Winning Against OTAs: Enhancing Clients’ Journey Before Their Trip

January 5, 2023

Whether clients book their trip with travel companies or online travel agencies (OTAs), that time between making a booking and setting off is often very empty, save for the odd confirmation email or information request.

That leaves a golden opportunity to supercharge the customer journey and stay competitive. OTAs can’t put the trip in the palm of clients’ hands, and can’t connect them to the gorgeous places and thrilling places that await them. But with Vamoos, travel companies can.

Read on to discover just some of the ways clients are using tech to enhance the post-trip portion of the customer journey – or click here to read our full guide with 20 best practice examples.

 

Watch excitement grow with a live countdown to departure

“The thing that our clients absolutely love and get the most excited about is the Countdown timer. When they first get it, it’s the ‘oh my god, it’s real. I’m actually doing this!’. It becomes the main talking point around Vamoos, and they love to share it on social media”.

Fi Hawthorn, Project Manager, EverTrek

 

Build pre-trip butterflies with a striking visual itinerary

“As a cutting-edge luxury tour operator, we want the trip overview we give our clients to reflect the perfectly tailored experience they got from our consultants. Our clients love the visual summary of the trip which transports them to their destination every time they open their phone”.

Alice Dunne,  Senior Operations Expert, Black Tomato

 

Bring clients’ trips to life in front of their eyes with GPX Tracks

“We integrate lots of activities into our trips that clients may want to do on their own, including self-guided day hikes. The clients don’t need to do anything technical. it’s all there for them to enjoy, and it complements the information we provide perfectly”.

Nicolas Jaques, Director, Horizons Nouveaux

 

Provide unbeatable service with pre-scheduled notifications and in-app messaging

“We pre-schedule our notifications and messaging throughout our customer journey. Two months ahead of their trek, they’ll get a notification checking they’re up to date with training. From a week out, they’ll start getting messages to get them excited for their adventure”.

Holly Johnson, Co-owner, Hobnail Trekking

 

To find out how more Vamoos clients are revolutionising their pre-trip client experience, or to discover how tech can be used during or after clients’ trips, download our full guide.

Or for a more personalised experience, book a consultation to chat to one of our team.

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