Take the client’s trip to the next level with targeted comms

When a client is on holiday, travel companies have the opportunity to really showcase the difference in service they have over OTAs. An OTA might send a generic ‘have a nice trip!’ message on the day of departure, but travel companies can elevate an entire trip by sharing their experience and knowledge in a timely and helpful way.

Imagine your client setting off for another day of amazing memory-making. ‘Ding!’ goes their phone. It’s a message from you: ‘Have an amazing day at the beach! You’re going to be just 15 minutes away from a gorgeous seaside town. Head to the Crab Shack for best the seafood you’ve ever had – I’ve added it as a Point of Interest on your map. Just tap it for directions.’ In one message you’ve taken their day from good to unforgettable.

That’s the power of perfect messaging, if you use it right.

We spoke to our clients who have seen a noticeable increase in customer satisfaction and rebooking, based on how they use digital communications – here’s how they do it.

Hobnail Trekking: Enriching clients’ experience at every stage of the journey

Hobnail Trekking is America’s go-to adventure travel provider for full-service trekking in Nepal, Scotland, and Peru. Their team takes full advantage of live messaging and automatic notifications to both stay on top of important info and build excitement before, during and after the trip.

The last thing clients expect when they are about to head off on a stunning remote trek is a message from their travel company wishing them luck. So when they get it, they know they’re being looked after by the best in the business, and they won’t soon forget it.

“We pre-schedule our notifications and messaging throughout our customer journey. Two months ahead of their trek, they’ll get a notification checking they’re up to date with training. From a week out, they’ll start getting messages to get them excited for their adventure.

And then after the trip, we’ll message them and refer to some of the other features, like the documents section for our post-trip survey and the ‘next adventure’ section”

Holly Johnson, Co-owner – Hobnail Trekking

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Nemo Travel: Delivering communications above and beyond what clients expect

Nemo Travel is a UK-based travel company, specialising in ethical tailor-made holidays for families, solo travellers and groups all over the world. The trips they organise are all highly personalised and flawlessly put together, so clients expect communications to match. 

As their travellers set off on the adventure of a lifetime, a well-timed personal message pops up on their phones, wishing them well and sharing important info. Not only does this demonstrate that Nemo Travel knows their client’s schedules inside out, but it also shows that their impeccable level of service and attention won’t drop just because the hard part is over and clients are on their way.

You might like: Winning Against OTAs: Enhancing Clients’ Journeys During Their Trip

If you want to find out how other Vamoos clients are revolutionising their clients’ experiences and to discover how travel tech can be used before, during, and after clients’ trips, download our full guide for free now.

Or, if you can’t wait to conquer communications and master messaging, start today with your free trial, or click here to get your very own personalised demo and we’ll show the behind-the-scenes magic in real-time.

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