The days of paper itineraries, fold-out maps, and even phone calls to work out whether to turn left or right at the barn are all in the rear view mirror for cyclists touring with self-guided tour operator ‘Inn to Inn’ of Vermont. The husband and wife team behind the popular independent cycling tours have found that their post-pandemic cyclists have unanimously adopted and endorsed the Vamoos app which removes all the guesswork.
There is still the welcome touch of an in-person orientation talk on the first day. But the app is like having a tour guide along for the ride, useful for pre-trip planning (including a countdown on the home screen before departure for Vermont) as well as on-trip reference. Throughout the tour, cyclists spend a few minutes over breakfast each morning scrolling through poetry-like daily narratives authored by tour directors Seth and Olia Hopkins. These feature highlights of the day, options for side trip excursions, and (perhaps most importantly) the recommended lunch spot. The Vamoos app also offers up-to-date weather, safety recommendations, tips for a smooth trip, emergency contacts, and PDF versions of the traditional paper itineraries.
Most importantly – their clients love it. With Vamoos even mentioned as a key highlight in Inn to Inn’s TripAdvisor reviews, something must be going right.
Tailormade travel companies are true experts in understanding their client needs and matching them to fantastic travel experiences. We have taken a look at four key stages of client interaction: sales consultation, pre-travel comms, on-trip experience, and post-travel comms.
Let’s get ready to ruuuuumble! Tonight we dive into the thrilling world of pre-travel communications for the ultimate showdown: tech versus the human touch. In case you missed it, our recent webinar ‘Unlock the Power of Pre-Travel Communcations’ became a battleground in which technology and tradition collide.
It’s time to build on those pre-trip butterflies and encourage some solid preparation. Get it right and you’ll be seen as the top-tier travel consultant that you are.