Winning Against OTAs: Enhancing Clients’ Journey During Their Trip

January 5, 2023

When a client is on holiday, travel companies have an opportunity to really highlight the difference in the service they have over online travel agents. You can elevate the entire trip by sharing your experience and knowledge, all on a digital app.

Imagine your client setting off for another day of memory-making. You could add your recommendation for the best restaurant as a Point of Interest on your app, and send a notification to their app to let them know. Not only that, but you could put all of the documents and information they need while away on a digital silver platter. And it’s all available offline, 24/7.

Read on to discover just some of the ways clients are using tech to enhance the actual trip portion of the customer journey – or click here to read our full guide with 20 best practice examples.


Make essential information easily accessible

“As we specialise in custom safaris, each trip has so many different tickets, vouchers and travel documents, and Vamoos is such a great place to store these for our customers. We link the documents to specific days of the itinerary, so it’s really easy for our customers to find the correct vouchers to enjoy each day of the safari. The fact these are available offline too is great for the bush”.

Antoinette MacKenzie, Co-Owner, Explorations Africa


Help clients fly confidently with real-time flight info

“Our clients really value having all their flight information in one place and receiving updated on check-in information, timings and gate information. We currently have a 92% positive rating from our clients on the app because they love having all information easy to hand and in one place”.

Ed Pyke, Operations Director, Simpson Travel


Offer highly personalised points of interest that no one else knows about

“We know each island first hand and Points of Interest gives us the opportunity to recommend our favourite locations at the touch of the button. One of the features we like is how our clients can access driving directions to the exact location of the point of interest”.

Alex Watrous, Managing Director, Ionian Villas


To find out how more Vamoos clients are revolutionising their clients’ trip experience, or to discover how tech can be used before or after clients’ trips, download our full guide.

Or for a more personalised experience, book a consultation to chat to one of our team.