Technology has emerged as the hotelier’s best friend in the wake of COVID-19, making it possible to communicate with guests and provide a top-level service even when restrictions are in place. But there’s a right way and a wrong way to introduce tech to your hotel, and taking the plunge with in-room tablets should be avoided in 2021.
They’re Expensive
If you have a 50-room hotel and want to kit each one out with a tablet, you will have to spend around $10,000. And that’s just in the first year. It will also take around eight weeks to have it installed. That’s a huge and unnecessary commitment.
They’re Quickly Out-Dated
Once you’ve put a tablet in each of your rooms, that’s far from the end of the story. Tech dates pretty fast, so within about two years, you’ll have to upgrade them all, meaning more administrative hassle, not to mention a further capital outlay.
They’re Not Contactless
In the post-COVID world, cleanliness and hygiene are a top priority for guests. A tablet that has been used regularly by each of a hotel room’s previous occupants is not a very attractive prospect when the removal of touch-points is now standard procedure.
Your Guests Already Have Devices
It’s true that tablets are an upgrade on paper directories. But why would you splash out on providing them for all your guests when everyone already has their own device? That’d be like getting a fax machine when everyone’s using email, or MiniDiscs after the release of the iPod.
Everything in-room tablets can offer you, a hotel app like Vamoos does better and cheaper. Because with Vamoos, you have your own personalised app set up in just a day for guests to download on their personal devices. And you can offer everything from 24/7 instant messaging, a searchable directory, maps and galleries, recommended points of interest, and much more.
And with our newest innovation, Vamoos Connect, you can work with travel companies to give guests the best possible service.
|
Dare we say it… the reign of PDFs is almost over! In a world where travellers can find everything they need, from interactive visual itineraries to key travel documents, all within a single platform, it’s difficult to resist the appeal of a travel app. But the hard part isn’t deciding to embrace travel tech, it’s choosing which app solution is right for you.
For tour operators and travel agencies, the ability to communicate directly with travellers, share important travel documents and keep clients informed about itinerary changes is crucial – especially if you want to deliver an excellent overall experience. Here’s the bad news: emails are getting in the way. They’re outdated, time-consuming and easy for your clients to miss. Don’t worry though; we’re sharing 3 ways in which emails are letting you down, and showing you why an all-in-one travel app could be the solution to your problems.
In our first villa travel blog, we looked at why villa travel companies need to ditch paper and emails to offer a more holistic, modern experience that matches client expectations. This time, we’re showing you how to go one step further by using travel tech to integrate trip-defining detail into that experience seamlessly.
Share: