Technology has emerged as the hotelier’s best friend in the wake of COVID-19, making it possible to communicate with guests and provide a top-level service even when restrictions are in place. But there’s a right way and a wrong way to introduce tech to your hotel, and taking the plunge with in-room tablets should be avoided in 2021.
If you have a 50-room hotel and want to kit each one out with a tablet, you will have to spend around $10,000. And that’s just in the first year. It will also take around eight weeks to have it installed. That’s a huge and unnecessary commitment.
They’re Quickly Out-Dated
Once you’ve put a tablet in each of your rooms, that’s far from the end of the story. Tech dates pretty fast, so within about two years, you’ll have to upgrade them all, meaning more administrative hassle, not to mention a further capital outlay.
They’re Not Contactless
In the post-COVID world, cleanliness and hygiene are a top priority for guests. A tablet that has been used regularly by each of a hotel room’s previous occupants is not a very attractive prospect when the removal of touch-points is now standard procedure.
Your Guests Already Have Devices
It’s true that tablets are an upgrade on paper directories. But why would you splash out on providing them for all your guests when everyone already has their own device? That’d be like getting a fax machine when everyone’s using email, or MiniDiscs after the release of the iPod.
Everything in-room tablets can offer you, a hotel app like Vamoos does better and cheaper. Because with Vamoos, you have your own personalised app set up in just a day for guests to download on their personal devices. And you can offer everything from 24/7 instant messaging, a searchable directory, maps and galleries, recommended points of interest, and much more.
And with our newest innovation, Vamoos Connect, you can work with travel companies to give guests the best possible service.
Tailormade travel companies are true experts in understanding their client needs and matching them to fantastic travel experiences. We have taken a look at four key stages of client interaction: sales consultation, pre-travel comms, on-trip experience, and post-travel comms.
Let’s get ready to ruuuuumble! Tonight we dive into the thrilling world of pre-travel communications for the ultimate showdown: tech versus the human touch. In case you missed it, our recent webinar ‘Unlock the Power of Pre-Travel Communcations’ became a battleground in which technology and tradition collide.
It’s time to build on those pre-trip butterflies and encourage some solid preparation. Get it right and you’ll be seen as the top-tier travel consultant that you are.