It probably took us an hour and a half to two hours to build an itinerary on average before the integration. Now it probably takes us less than half an hour.
Founded on a passion for around-the-world travel, the team at Travel Nation have spent over 20 years crafting tailormade holidays with a personal touch. They specialise in bespoke, multi-stop itineraries around the globe, and cater to a wide range of travellers, from gap year explorers to over 50s clients.
Travel Nation’s itineraries are complex by design – tailored entirely to their travellers’ preferences and often spanning over 100 days in length. With so many details to manage, the team needed a simpler way to deliver each trip and make updates when plans changed. That’s where Vamoos came in – a sleek travel app that puts key information at their clients’ fingertips.
Boosting brand recognition and elevating every journey
With Vamoos, the details of each trip sit neatly in Travel Nation’s branded app, giving travellers easy access to key information and the team complete flexibility to make updates in seconds. From live flight alerts and offline documents, to rich, detailed itineraries, Travel Nation are using Vamoos to its full potential – and their clients are loving it. Their Trustpilot reviews speak for themselves, with one traveller writing, ‘The app has blown my mind. All my details, contacts and itineraries at one click!’
And the benefits don’t stop there. With a custom Vamoos app, Travel Nation get the best of both worlds: the credibility of their own branded app, without the hassle of managing it. As Dave commented, ‘it’s extremely useful having the white label that’s just looked after by Vamoos. It makes such a difference not having to manage that app in the app store. When we go “download the Travel Nation app”, it kind of just gives us a bit more credibility, doesn’t it, and trust.’ All the impact of a branded app, none of the work behind it – a smarter way to deliver a premium travel experience.
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From hours of admin to effortless integration
With Vamoos streamlining the client experience, Travel Nation wanted their internal processes to match. Behind the scenes, they were entering trip data into their systems twice, once into their Kaptio booking system and again into Vamoos. As Dave Shaw, Operations Manager at Travel Nation explained, ‘Our itineraries are on average about 32 days, [and] we were literally copying and pasting the details from our reservation system into Vamoos. It was taking a good hour or two to do the complex itineraries.’ The admin was piling up fast – until they built a custom integration between the two systems.
The process now looks completely different. At the tap of a button, Travel Nation’s itineraries are pushed directly from Kaptio into Vamoos, removing the need for duplicate data entry entirely. Clients get instant access to sleek, branded itineraries, while the manual work disappears behind the scenes. As Dave explained, it took ‘an hour and a half to two hours to build an itinerary on average before the integration. Now it probably takes us less than half an hour.’ The result? 12 hours reclaimed across the team every single week.
Seamless setup, immediate impact
The integration was not only effective, but also simple to set up. ‘It was pretty smooth because it really is just a case of mapping fields from one system to another system,’ explained Dave. ‘We’re trying to just have as little as possible to do manually in Vamoos and have everything implemented through the API.’ Speedy setup, reduced admin and a seamless client experience – an easy win for the team.
Travel Nation did more than simply save time – they reinvested it where it mattered most. Thanks to the integration, the Operations team reclaimed a third of their time, freeing them up to support the sales process. As Dave put it, ‘if we hadn’t saved that time with the integration, then they wouldn’t have had time to help the sales team. The sales team wouldn’t have been able to take as many inquiries, and therefore we wouldn’t have made as many bookings.’ The impact was clear: greater sales capacity, more bookings and stronger revenue growth.
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Curious about integrating your Kaptio booking system with the Vamoos app? Book a meeting to see how it could work for your company.