It helps everyone feel connected, and have confidence in what they are doing and where they need to be.

The Yanapuma Foundation in Ecuador was started by Andy and 2 Ecuadorians in 2006 as an NGO, dedicated to promoting sustainable development in indigenous communities around Ecuador. 

‘At one point we discovered we were an NGO who were booking flights, hotels, and transport, so we started True Ecuador Travel as another way to fund the work that Yanapuma does. ’

Andy went to WTM in 2018 and came across Vamoos: ‘I was really interested in the software and when I mentioned I was an NGO, Tony, Vamoos’ Director, said “We should be helping you”, and on that basis, we started working with Vamoos.’


Make sure clients have everything they need, even offline

Before finding Vamoos, Andy was looking for an app – and actually built one using various WordPress add-ons. ‘We would upload customers’ vouchers and details to it, and they could access that information only if they had internet. Vamoos was a much more sophisticated version of what I was trying to build, and it had already been made so it was no hassle for me.’

‘The offline functionality, like Maps, that Vamoos provides is so important for us. One of the things we offer is our own island-hopping tour of the Galapagos. There is a lot of detail in this, so we put this all into the app and it’s so easy. It helps everyone feel connected, and have confidence in what they are doing and where they need to be. It works really well and people love it, they say the app is fantastic. ’


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Keep your clients in the know 24/7, anywhere in the world

True Travel Ecuador also need to make sure clients have access to vital information at all times, and it needs to be easily accessible. Using Vamoos’ Documents feature, they upload everything a client needs in seconds and it’s automatically stored on their app – accessible around the clock, even offline. 

‘The documents section is really helpful, we can update information whenever we need to, ensuring everyone has up-to-date details. The web version is fantastic, too.’


Build pre-trip buzz with stunning, image-led itineraries 

Andy also uses the app to build excitement for his clients before their trip. With Vamoos’ StoryBoard, you can bring a trip to life with gorgeous destination imagery, and let them begin the experience months in advance. It’s a great way to give something tangible when they hand over their deposit. 

‘We use the itinerary builder to give the information before people arrive, but once we get a deposit we give them full access to the app, and this works really well as they can get excited about it, see everything they will be doing, and ask any questions they may have.’


Download: how travel companies are using tech to deliver exceptional service  


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