In the October LATAM Relais & Châteaux meeting, a few operational tools and guest apps, like Vamoos, were presented to the Relais & Châteaux LATAM members.
The presentation can be viewed here.
And you can find the main takeaways from the Relais & Châteaux webinar below…
Guest Apps like Vamoos, allow luxury properties to improve the guest services, increase upsell and keep everyone in communication. It also allows you to cut costs in these very uncertain times by going paperless and removing phone systems.
Highly visual app to build guest excitement
What makes Vamoos different is that it is incredibly visual, it has been designed to look more like a brochure than an app. This gets your guests excited before, during, and after their stay. Secondly, it is very fast to set up, properties can start sending the app out to the guests only a couple of hours after signing up.
Inform your guests with a rich and dynamic directory
The directory is the engine room of hotels. It is crucial to keep it up-to-date and give guest’s the full picture, with all the information they could need. With Vamoos, properties can easily add pictures, videos, and links to their directory, giving the guests all the information they could possibly want. By using the app directory, properties can eliminate all directory printing costs and also update it in seconds, saving time and money.
Upselling your property
There are several ways that you can upsell your property. One of the most personalised ways is through the Vamoos notifications and messaging. This allows properties to directly contact your guests with offers and suggestions, whether it be promoting your bar’s happy hour, an exclusive spa deal, or a romantic package for two. By placing this information in the palm of their hands, properties are maximising their upsell, and guests are able to make the most out of the offers.
CONNECT with travel companies
Once onboard, properties will have access to Vamoos Connect. This is a collaborative platform that brings travel companies and accommodation providers together, to deliver a seamless guest experience, straight to the guest’s device. It also gives hotels exposure to over 350 of Vamoos’ travel company clients who can quickly add the hotel information to their client’s itineraries.
|
Dare we say it… the reign of PDFs is almost over! In a world where travellers can find everything they need, from interactive visual itineraries to key travel documents, all within a single platform, it’s difficult to resist the appeal of a travel app. But the hard part isn’t deciding to embrace travel tech, it’s choosing which app solution is right for you.
For tour operators and travel agencies, the ability to communicate directly with travellers, share important travel documents and keep clients informed about itinerary changes is crucial – especially if you want to deliver an excellent overall experience. Here’s the bad news: emails are getting in the way. They’re outdated, time-consuming and easy for your clients to miss. Don’t worry though; we’re sharing 3 ways in which emails are letting you down, and showing you why an all-in-one travel app could be the solution to your problems.
In our first villa travel blog, we looked at why villa travel companies need to ditch paper and emails to offer a more holistic, modern experience that matches client expectations. This time, we’re showing you how to go one step further by using travel tech to integrate trip-defining detail into that experience seamlessly.
Share: