Winning Against OTAs: Enhancing Clients’ Journey After Their Trip

January 6, 2023

Engagement after a clients’ trip is over is arguably the biggest opportunity for travel companies in terms of return of investment. Because the key to making a holiday ‘the trip of a lifetime’ is the memories your clients create.

With the Vamoos app, not only do all the messages and pictures from the trip remain, but they can also be turned into a high-end photo book in a few taps.

With increased post-trip engagement comes increased chances of a client rebooking. In fact, we’ve seen an astonishing 50% increase in rebooking rates when travel companies use the Vamoos app. Using Inspirations, you can automatically send notifications to your client’s phone, showing off another one of your holidays or offering some unmissable deals.

Read on to discover just some of the ways clients are using tech to enhance the post-trip portion of the customer journey – or click here to read our full guide with 20 best practice examples.

 

Offer an image-led digital brochure that drives repeat business

“Inspirations means our clients can start daydreaming about their next holiday post-trip! We send them notifications with suggestions quite soon after they’re back home and still buzzing from their time with us. Vamoos has actually helped us with our rebooking rates by more than 50%, and Inspirations is definitely part of that”.

Jenna Kearns, Costa Rica, Peru & India Product Owner, Fleewinter

 

Promote post-trip engagement to stay connected

“Our trips are designed to have a lasting impact and we really like using the Inspirations as a kind of post-trip reflection, to allow students to stay connected on social media, reflect on their time away, promote supporting the communities they have visited and attend future trips with us. It’s a great way to connect the students after their trip has finished”.

Katie Baucco, Director of Operations, Amizade

 

To find out how more Vamoos clients are revolutionising their clients’ post-trip experience, or to discover how tech can be used before or during clients’ trips, download our full guide.

Or for a more personalised experience, book a consultation to chat to one of our team.

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