As a travel expert, you understand the passion and expertise that goes into crafting tailor-made adventures. But what happens straight after the booking is made?
This frequently overlooked period can be a golden opportunity for brand building, client satisfaction and embedding loyalty. Whatever your niche, you can leverage ‘booking-to-boarding’ to excite your clients, prepare them for their trip, upsell trip extras, and more.
We’ve created a guide to help you navigate this period, including a 6-month comms plan to showcase how you could interact with your clients, with steps taking you from the early days of booking right up until the final few weeks before the adventure.
We’ve made the plan for a lead time of 6 months, but the beauty of it is that it can be easily tweaked to suit your brand and your trips. Here’s how to get started:
Step 1: Download the guide.
Step 2: Send the plan to your marketing team, or whoever is responsible for your client communications post-booking, pre-boarding.
Step 3: They can tweak the copy and style to suit your brand, and then start sending to your clients! Easy.
Feel free to get in touch or book a consultation with us to discuss how the plan might look for you – we’d be happy to help.
Dare we say it… the reign of PDFs is almost over! In a world where travellers can find everything they need, from interactive visual itineraries to key travel documents, all within a single platform, it’s difficult to resist the appeal of a travel app. But the hard part isn’t deciding to embrace travel tech, it’s choosing which app solution is right for you.
For tour operators and travel agencies, the ability to communicate directly with travellers, share important travel documents and keep clients informed about itinerary changes is crucial – especially if you want to deliver an excellent overall experience. Here’s the bad news: emails are getting in the way. They’re outdated, time-consuming and easy for your clients to miss. Don’t worry though; we’re sharing 3 ways in which emails are letting you down, and showing you why an all-in-one travel app could be the solution to your problems.
In our first villa travel blog, we looked at why villa travel companies need to ditch paper and emails to offer a more holistic, modern experience that matches client expectations. This time, we’re showing you how to go one step further by using travel tech to integrate trip-defining detail into that experience seamlessly.
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