The luxury traveller has changed significantly over the past two years. To discover exactly what their demands now are, Vamoos hosted an event called Luxury Guest Expectations in 2022. A unique insight with Scott Dunn.
Guests Want More Detail Than Ever
“Knowledge is king,” is how facilitator Jules Perowne, CEO of Perowne International, put it. Guests want to know every last detail of their trip before they set off. They need more hand-holding than ever.
Scott Dunn CEO Sonia Davies explained that what used to typically be a 15-minute pre-departure call with guests now regularly lasts over an hour. That requires a lot of extra resources from travel companies and hotels, but it’s what guests now expect.
Enthusiasm Has Rarely Been Higher
Despite inevitably heightened anxiety around travel, enthusiasm has not been dampened. As Scott Dunn’s Global Sales & Product Director Simon Lynch told the event: “People are desperate to travel.”
So while travellers may need more detail from you and are more demanding than ever, they’re also more excited than ever to get back out there.
Tech Has a Big Role to Play
Effective use of technology is the best way to respond to guests’ increased need for detail and desire to be enthralled by their trip.
Vamoos CEO Alisdair Luxmoore explained that too many people think tech is the opposite of high-touch service. But, he explained, “you can use technology both to get rid of some of the dull, repetitive, less exciting stuff, but also to enhance some of the really exciting stuff.”
Welcome to a new journey in itinerary creation. In our latest video guide, we’re thrilled to share our hands-on tutorial aimed at revolutionising your approach to creating itineraries with a touch of AI brilliance. Focusing on two standout tools – the Grammarly Pro chrome extension and our very own Vamoos AI image selection tool – Imsert. This tutorial is all about enhancing your content and tailoring unforgettable travel experiences with ease and confidence.
Picture this: You’re so excited for your upcoming villa holiday that you decide to review your itinerary one more time before the big day. As you reach into your bag and pull out the crumpled piece of paper, a gust of wind rips it from your grasp and it sails out of your reach. As it fades into the distance, so does your sense of excitement,
For those who work in the travel industry, time can be worth more than all the yachts in the sea. And AI promises to transform the way we navigate the ocean of complexities in travel planning. In fact, AI can not only streamline operations but also breathe life into the experiences we create, making every journey unforgettable.
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