Are you Keeping Up with the Rapid Changes in Luxury Travel?
August 11, 2021Being high-tech is no longer an option in luxury travel, it’s a necessity. The pandemic has made sure of that. But that does not mean high touch goes out the window. In fact, the very opposite; because when used right, high tech enhances service. We partnered with Hummingbird Travel for a webinar on How luxury resorts combine high tech and high touch. Watch the recorded replay below:
These were the key messages:
Guests Want Tech
Nikolaus Priesnitz, General Manager at Park Hyatt Maldives Hadahaa, said he is confident the technology they have introduced because of COVID is here to stay.
“I do believe the changes that we have implemented will stay for good,” he said. “Customers have adapted to it. So I’m very confident to say that technology will be a must-do application for our guests to continue to be safe, and for us to improve our engagement.”
Vamoos CEO Alisdair Luxmoore added: “One of the falsehoods of the world is that the older generations don’t use technology. That is absolutely not the case.”
High-Tech Can Be High-Touch
Ahmed Sindhaan told the webinar the resort he manages, Lti Maafushivaru Maldives, have used Vamoos to go digital, and “our clients have been happy with the app”. He added that, crucially, guests using Vamoos “know they are speaking to an actual person.”
With Vamoos’s in-app messaging and notifications, a high-level of personalised service is maintained alongside the convenience of using a digital app.
Vamoos also allows you to provide guests with a brilliant service even before they’ve arrived.
As Alisdair said: “That gap between booking and arrival we think is a big opportunity to share information and get people excited about their trip with photos and details of what they’re going to be doing.”
See Vamoos in Action
To check out the demo shown during the event, download the Vamoos app and login with the user ID: luxr and password: Trip.
And to find out how Vamoos can help you offer clients the digital experience they want, click here for a FREE Vamoos trial.
|
Featured Articles
Make Sending and Storing Your Client’s Travel Documents Simple and Stress-Free
March 20, 2023 by adminProviding your clients with the documents and resources they need for their trip should be fast and simple for both you and the client – with Vamoos it’s exactly that!
Creating an Exclusive Experience: The Top 5 Luxury Travel Trends for 2023
March 15, 2023 by adminWith 2023 now well underway, new trends in luxury travel have started to emerge. As always, travel is set to continue evolving this year, but tracking these trends can shed some light on the ever-changing demands of high-end travellers. From an insatiable appetite for unique experiences to an increase in multi-generational travel, let’s take a look at what you can expect your more affluent clients to be looking for in 2023.
Winning Against OTAs: The secret to post-trip success
February 27, 2023 by adminWith increased post-trip engagement comes increased chances of a client rebooking. In fact, we’ve seen an astonishing 50% increase in rebooking rates when travel companies use the Vamoos app. Using Inspirations, you can easily show off future holidays clients are sure to love.
Share: