“The volume of room service we’re doing now is a lot bigger than we used to because it’s so easy for guests to make a request and we can fulfil that. So it’s been great.”
How do you change a habit? Ask Google and you’re given dozens of answers; some useful, others less so. One piece of advice unlikely to be given in response to the question would be: live through a global pandemic. But the last 18 months have forced habit changes across the globe, from how we eat, to how we work, to how we exercise, and how we spend our money. And many of those habits are here to stay.
Make Messaging Your New Habit
One of the ways the pandemic has changed habits in the hotel industry is to revolutionise communication. Keeping guests updated on regulation changes, new guidelines, reopening plans, and much more has been essential. And the old ways just didn’t cut the mustard. Enter instant messaging, which on Vamoos allows hotel staff and guests to communicate more easily than ever. And that’s how it should be, isn’t it?
Belize’s Victoria House Resort made Vamoos a central part of their reopening plan in October 2020.
“The messaging is the most used feature,” says Marshall Flowers, accounting manager at the 42-room property, “it has been key for a lot of things since we reopened.” That’s because guests want messaging capabilities. So give them what they want: a messaging function that makes things quick and simple.
Allow Quick, Easy Comms
Messaging also gives guests the opportunity to get in touch from anywhere, at any time, even at a property like Victoria House, that does not have in-room phones. That’s not a COVID-related benefit. That’s just a benefit. And it’s the reason that messaging is here to stay.
“Messaging has given our guests an opportunity to communicate things that even before COVID would have been a challenge,” explains Marshall.
“Everybody has a personal phone and we have wifi, so Vamoos has increased satisfaction overall. Because, where previously it may have been a challenge for guests to communicate something or maybe they didn’t want to or found it too cumbersome, Vamoos has increased satisfaction overall because now even the smallest things are communicated to us. And that gives us an opportunity to really improve the experience overall.”
Increase Hotel Activity
And when communication is as easy as tapping out a quick message on your phone, guests will start to use some of your services even more.
Marshall says: “The volume of room service we’re doing now is a lot bigger than we used to because it’s so easy for guests to make a request and we can fulfil that. So it’s been great.”
Now that’s the kind of habit you want to get into, right? One that makes your guests’ stays better, easier, and more relaxing. One that encourages them to take advantage of what you have to offer. And one that allows you to make your service even better. Just one thing can do all that, and it’s messaging.