Tailormade travel companies are true experts in understanding their client needs and matching them to fantastic travel experiences. We have taken a look at four key stages of client interaction: sales consultation, pre-travel comms, on-trip experience, and post-travel comms.
Sales consultation: Getting to know the client
Great travel companies know their stuff inside out. They’ve got a wealth of knowledge about their products and services, and they put that expertise to work by asking clients lots of questions. They are great at understanding their client travel needs, preferences, and expectations. By digging deep and tailoring itineraries, they create a truly personalized experiences.
Pre-travel comms: Bridge the gap
Now, let’s tackle pre-travel communication. Travel companies tend to drop the ball a bit in this area. Sure, they take client deposit and follow-up with a call and a few emails just before their clients jet off. But in today’s fast-paced world, that’s not enough. Clients want more and up to date travel information, and they want it now! Most companies will mail beautiful travel wallets, but let’s be real – today’s travellers crave real-time updates and immediate answers to their burning questions.
Download Our Guide to Pre-Travel Comms
Holiday logistics: smooth sailing, stress-free adventures
Travel companies excel when it comes to actual holiday experience. They’ve got it all figured out. From managing transfers to ensuring clients stays in hotels that fit their traveling style. Need a knowledgeable guide? They’ve got that covered too. They meticulously organize transportation and take care of all the little details so that their clients can kick back, relax, and fully immerse themselves in their incredible journey.
Post-holiday comms: Keep the conversation going
Last but not least, there is a post-holiday communication. Travel companies are pros at this. They genuinely care about your feedback because they want to improve and make your next trip even better. They reach out to their clients to understand what worked and what didn’t during the holiday. They continuously fine-tune their guide selection, hotel choices and activities. Plus they know that word-of-mouth recommendations are pure gold.
Here’s the bottom line: pre-travel communication is a golden opportunity for travel companies to shine and boost their rebooking rates. The journey begins even before travellers set foot in their dream destinations, and those who master pre-travel communication are the ones who will create a unique opportunity to stand out from the competition and boost their rebooking rates.
The Vamoos Travel App is a great tool to improve your pretravel comms. If you would like to see how it can work for you, feel free to book a meeting.
There are so many factors to consider when choosing an integrator for your travel business. What type of clients are their solutions tailored towards? Which features do they integrate with on the Vamoos app? Are they specialists in a particular type of software? To make things easier, we’re introducing you to our integration partners, and sharing what makes them stand out.
We hosted an insightful webinar titled “High travel fares, high expectations, high personalisation,” sponsored by Connections Luxury. This event brought together travel companies from across the industry to focus on the critical role of personalisation in luxury travel. The feedback has highlighted just how vital this topic is for enhancing travel experiences. If you’re keen to understand the future of luxury travel, this was an event not to be missed.
Welcome to a new journey in itinerary creation. In our latest video guide, we’re thrilled to share our hands-on tutorial aimed at revolutionising your approach to creating itineraries with a touch of AI brilliance. Focusing on two standout tools – the Grammarly Pro chrome extension and our very own Vamoos AI image selection tool – Imsert. This tutorial is all about enhancing your content and tailoring unforgettable travel experiences with ease and confidence.
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