When it comes to adventure holidays, you want to be the house-hold name when a client shares their latest thrill seeker experience with friends. And to help you, we have complied a summary below with our five top tips on how to win your clients and continue creating adventures of a lifetime for them! Afterall, life is always an adventure…
This is key to any holiday planning – and the best way to do this is to engage. Make a phone call and have a chat with your client, this builds a relationship and provides you with an opportunity to share your knowledge as well as help your client set realistic expectations. In today’s era of information overload, clients are often overwhelmed with all the info out there – as the adventure expert, you have a golden opportunity to take them by the hand and guide them to booking the perfect adventure – with YOU!
Many adventure holidays require a reasonable level of fitness and prequalifying your client about this will help them to better prepare for their holiday. Or find an adventure that is more suited to their physical capabilities. While asking some questions of this nature may feel awkward, your client will appreciate this – and save them any possible embarrassing moments at the destination, when discovering specific criteria’s like weight or age limits.
Many adventure destinations are seasonal, often offering tempting offers online during those less favourable months. Here you can guide your client to booking at the right season for what they are wanting to do, outside of the mosquito biting season. Activities like white water rafting and even kayaking relies on the rainfall and knowing when these times are assists in preparing your client for the best time to do these activities on their holiday. It’s good to have a crib sheet – an easy PDF, or webpage that you can share with clients highlighting when the best times are for them to enjoy the activities in the destinations you offer.
Read now: How Evertrek Surprises and Delights Adventure Clients
Even thrill-seeking adventure clients like to put their feet up and chill sometimes! This is key in any holiday and planning a route that feeds their adventurous side, with enough time to relax and perhaps do some sight-seeing or indulge in a spa day is critical to your client’s overall enjoyment of their holiday. Sometimes you may also need to cater for the less adventurous spouse and here, finding options that can tick enough boxes for each of them is where your expertise is golden.
The more included activities we book, the more commission earned – this is a fact. However, another fact is that most adventure clients also like to have some flexibility on their holiday. Be this for weather, a lazy day or ‘being a local’, and allowing some free days are crucial for your client to feel that they are actually on holiday. Book the core activities and treks or expeditions, and then allow your client some flexibility to decide at the destination what they would like to do. You can include these in a destination guide that you provide to your client, in this way you subtly also upsell your knowledge of the area and how they can spend their time.
Read now: 20 Examples of How Tech is Used for Excellent Client Service
We hope that you have found these tips valuable and as international travel is finding momentum again, we hope you have many opportunities to test them out with your clients.
One last point to mention is that Vamoos Travel App has helped True Ecuador Travel to increase conversions from the first quote. The extra information, destination guide, crib sheets as well as their itinerary can all be included in one handy app – with no need to scroll through zillions of emails to find the information.
This also cuts down on clients asking repeat questions because they have everything already – in their pocket. Plus the imagery brings their holiday to life and being able to see where they going on the in-app map makes everything feel more real somehow.
To find out more about how Vamoos can easily digitally enhance your itineraries from quote stage to conversion, click here for a personalised demo or jump on board with a free trial now.
Dare we say it… the reign of PDFs is almost over! In a world where travellers can find everything they need, from interactive visual itineraries to key travel documents, all within a single platform, it’s difficult to resist the appeal of a travel app. But the hard part isn’t deciding to embrace travel tech, it’s choosing which app solution is right for you.
For tour operators and travel agencies, the ability to communicate directly with travellers, share important travel documents and keep clients informed about itinerary changes is crucial – especially if you want to deliver an excellent overall experience. Here’s the bad news: emails are getting in the way. They’re outdated, time-consuming and easy for your clients to miss. Don’t worry though; we’re sharing 3 ways in which emails are letting you down, and showing you why an all-in-one travel app could be the solution to your problems.
In our first villa travel blog, we looked at why villa travel companies need to ditch paper and emails to offer a more holistic, modern experience that matches client expectations. This time, we’re showing you how to go one step further by using travel tech to integrate trip-defining detail into that experience seamlessly.
Share: