Messaging

Watch the video to learn how to set up messaging or use the step by step instructions below:

Messaging on the Vamoos app is a great way to ensure your guests have the perfect tool to stay in touch. Likewise, it provides you with the ability to have a pre built communication channel. 

Using a simple chat layout, the Vamoos messaging system can be used without hassle by your guests.

 

Set up Messaging 

Messaging won’t be automatically set up on your Vamoos account. Head to the Messaging section on Vamoos and press “Settings” to get started.

 

Access

The first thing you need to decide is who can access this information through the Access Settings.

 

 

Contact Email for Messaging 

When a guest submits a message on the Vamoos app you will receive an email including the message. Add the email you want this to be directed to. From this email you can then respond to your client’s message.

 

 

Furthermore, you can have a different email for guests before and during their stay. This will allow different guest management teams to communicate with the guest at the relevant part of their journey.

 

Receiving and Replying to Messages 

When a guest sends a message there are two places you will receive the message and have the ability to reply.

 

Email

 

An email with the message will be sent to the email address you have chosen. You can reply straight away via email by replying to the email directly. 

*It is important you ensure your signature is not included in the response*

Messaging Section on the Vamoos Portal

 

The Messaging section on the Vamoos Portal will show you the message chain and allow you to reply directly. 

You can also edit the name of the chat so it is easy to manage multiple chats on a single trip.

 

In-Stay Messaging 

 

Following feedback from our Stay Partners, we are happy to announce we have now released the ability to send Force Update Notification Messages to Active/In-resort Guests.

This means you now have the ability to only communicate and send messages to relevant guests. For example, if the pool has to be closed for a few hours – now only guests at your property need to know!

If you have any further questions about this section of Vamoos, you can reach our support team on [email protected]. Or, take a look at our video library for further support!