Watch the video to learn how to set up messaging or use the step by step instructions below:
Using a simple chat layout, the Vamoos messaging system can be used without hassle by your guests.
Set up Messaging
Messaging won’t be automatically set up on your Vamoos account. Head to the Messaging section on Vamoos and press “Settings” to get started.
The first thing you need to decide is who can access this information through the Access Settings.
Contact Email for Messaging
When a guest submits a message on the Vamoos app you will receive an email including the message. Add the email you want this to be directed to. From this email you can then respond to your client’s message.
Furthermore, you can have a different email for guests before and during their stay. This will allow different guest management teams to communicate with the guest at the relevant part of their journey.
Receiving and Replying to Messages
When a guest sends a message there are two places you will receive the message and have the ability to reply.
An email with the message will be sent to the email address you have chosen. You can reply straight away via email by replying to the email directly.
*It is important you ensure your signature is not included in the response*
Messaging Section on the Vamoos Portal
The Messaging section on the Vamoos Portal will show you the message chain and allow you to reply directly.
You can also edit the name of the chat so it is easy to manage multiple chats on a single trip.
Following feedback from our Stay Partners, we are happy to announce we have now released the ability to send Force Update Notification Messages to Active/In-resort Guests.
This means you now have the ability to only communicate and send messages to relevant guests. For example, if the pool has to be closed for a few hours – now only guests at your property need to know!
If you have any further questions about this section of Vamoos, you can reach our support team on firstname.lastname@example.org. Or, take a look at our video library for further support!