Imagine you’re a client who’s just booked the ultimate adventure. All you want to do is talk about it, read about it, and get ready for it. So why not do that with the help of the expert who actually created the holiday?
Your clients won’t just appreciate good advice – they’ll associate their excitement with you, which is ace for rebooking. We’ve got some tips for the best ways to get them fired up.
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A gripping destination guide is great for giving your clients a taste of the culture, geography and activities they’ll soon be experiencing. Plus, it’s an awesome resource for attracting new clients, so it’s a big opportunity.
Make sure you cover the essentials: introduce the country, highlight the top places to see, and give an overview of the culture and food and drink options.
Pro tip: Make sure it’s mobile friendly. We really can’t shout about this one enough. It’s super important that your guides can be used on the go – in a cab, up a mountain, on a plane – without too much effort.
Read now: How to create mobile-friendly travel docs
People love a personal story about a destination and given that no one has access to more of them than you – it’s time to start writing! Or, if you’ve got some blog posts already online, even better.
Offering your clients a library of blogs and content about their destination not only shows them that you’re a true expert, but (if you’ve got blogs ready to go) it can score you points without adding any extra work.
It’s almost a guarantee that your clients will be googling their destination themselves – but you can save them time, deliver a unique service AND show fof your expertise by sharing content they might not find. Why not make a list of books, movies, and podcasts that showcase the culture, history, or geography of their destination?
Your expertise is part of what clients pay for, so it’s important to let that shine through.
And given that food and drink tend to be a highlight for your average guest on almost every type of trip, restaurant and bar recommendations are a great place to start. Especially ones they won’t find online.
Read now: How to give clients digitised, personalised points of interest
Dare we say it… the reign of PDFs is almost over! In a world where travellers can find everything they need, from interactive visual itineraries to key travel documents, all within a single platform, it’s difficult to resist the appeal of a travel app. But the hard part isn’t deciding to embrace travel tech, it’s choosing which app solution is right for you.
For tour operators and travel agencies, the ability to communicate directly with travellers, share important travel documents and keep clients informed about itinerary changes is crucial – especially if you want to deliver an excellent overall experience. Here’s the bad news: emails are getting in the way. They’re outdated, time-consuming and easy for your clients to miss. Don’t worry though; we’re sharing 3 ways in which emails are letting you down, and showing you why an all-in-one travel app could be the solution to your problems.
In our first villa travel blog, we looked at why villa travel companies need to ditch paper and emails to offer a more holistic, modern experience that matches client expectations. This time, we’re showing you how to go one step further by using travel tech to integrate trip-defining detail into that experience seamlessly.
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