The online version of Vamoos is one of the best things they have done.

Customer Story

McKinlay Kidd was founded in 2003, and is dedicated to helping independently-minded visitors get the most out of their holiday. They won’t send their clients anywhere they haven’t been themselves, and aim to help their clients see the UK differently, tailored to specific requirements.

Back when Vamoos first approached McKinlay Kidd, Robert Kidd, Director, did not think they were ready for an app, however in 2016 they had a need for improving the way they provide documentation. ‘As our clients are self-guided, it is imperative that the documentation they receive is good and very detailed.’

As discussions with Vamoos were picked back up, they were keen to understand how the app could solve the problem for them. ‘At the time of talking to Vamoos we were looking at how information was presented – a lot of documents meant storing everything digitally in one place made sense. Vamoos allowed us to do this, and integrated with our systems (e.g. Darwin) which is important as I dread to think what it would be like to start from scratch every time.’

Robert keeps up with each new feature release from Vamoos to see which will work for them. ‘Probably one of the best things Vamoos has done in the last year is create the online version of the app, because that meant we could give our clients all the information without them needing to download the app.’

‘Having an app is an essential part of what we do now. We would never be able to go back to not having an app to provide our documentation digitally. Vamoos is convenient, modern, and efficient. We really like the flight status functionality – a simple but impressive tool. We are also using the app more and more to update our clients if anything changes. Sometimes, we are unable to call or text them, but using Vamoos to get messages to them directly through the app works really well.’

‘We have seen uptake of the app grow year on year by our clients and we always get really positive comments about the app.’