Before Vamoos, we were printing absolutely everything or sending it via email, but now we are able to upload it all digitally and update it right up to the last minute.
Black Tomato is a creative and cutting-edge luxury tour operator who is in the know about all things travel. They create unique, perfectly tailored travel experiences for clients who know exactly what kind of holiday they want, but also for those who need some insight and inspiration.
Initially, Black Tomato used Vamoos to remove the need for customers to lug physical documents around on their trip. Now, Vamoos powers their own custom app and they use it for everything from live countdowns to weather updates. Read on to find out why they came to rely on Vamoos to deliver the digital experience their clients expect.
Swap wasteful paper print-outs for accessible information and instant updates
Rosie, Black Tomato’s Loyalty Manager, was brought in to look more holistically at their customer experience, which included working with Vamoos. The first port of call was to overhaul the way they share and store information, offering clients an easy-to-use, always accessible space for everything they need with Documents.
‘Vamoos is used to improve the customer journey and give our clients an alternative to carrying physical documents around with them. Before Vamoos, we were printing absolutely everything or sending it via email, but now we are able to upload it all digitally and update it right up to the last minute.’
Transform the client’s on-trip experience with Points of Interest
Since way back in 2015, Black Tomato has been finding new ways to work with the app and use it to its full potential. After revolutionising the way they handled pre-trip information, they began using Vamoos to supercharge the experience during the trip too. With Points of Interest, they’ve been able to share personalised recommendations for bars and restaurants across the world in just a few clicks – and their clients love it!
‘We’ve had feedback in the past that the pre-travel information wasn’t enough, so we used Vamoos as the main platform to deliver this information. Vamoos has been used to load global lists of restaurants and bars, as well as loading in contact information, know before you go trip information, and much more.’
Wow luxury clients with a full set of travel tools they didn’t know they needed
Black Tomato didn’t stop at document storage and restaurant recommendations – far from it! Now, they use Vamoos to offer a selection of features that take a trip from fantastic to downright phenomenal. From live maps to pre-trip countdowns, everything happens in one place.
‘Vamoos works with a lot of other travel brands, so it’s specific to what we need which is very helpful. The countdown and weather are effective features, and really good to have. The maps are really good too, they work on the kilometre radius of where the trip is and I think that’s really helpful. Overall, our clients like Vamoos and use it often. They find it helpful. It’s a very useful travel app.’
Offer a digital experience that matches the expectations of high-end clients
Black Tomato asked Vamoos to build their own custom app in 2018 because it was important for them to understand the analytics of the app – who was using it, what they were looking at, what they found useful as well as backing up their brand proposition.
Being a brand that’s at the pinnacle of luxury travel, they wanted a digital presence that reflected that. With a custom app, everything is Black Tomato branded but powered by Vamoos, strengthening their image as a top-quality operator – ‘we were a very luxury brand and using a third party app, it didn’t really add up’.
Looking for a way to make sure your travel company stands out in the modern world? Start your free trial of Vamoos today. Or book a demo with one of our team to get a first-hand look at how Vamoos could supercharge your digital service.